Robert Verstandig
Robert's latest writings
How to Troubleshoot Intermittent Problems
One of the biggest challenges facing the service and support engineer is locating and resolving the Intermittent System Problem. By its nature, this type of problem does not usually present itself in a consistent manner. This means that you can't easily track it down using the Split and Test or Top Down problem location techniques because these methods require the problem to be reproducible. Intermittent... (posted by Robert 5 years 245 days ago.)
One of the biggest challenges facing the service and support engineer is locating and resolving the Intermittent System Problem. By its nature, this type of problem does not usually present itself in a consistent manner. This means that you can't easily track it down using the Split and Test or Top Down problem location techniques because these methods require the problem to be reproducible. Intermittent... (posted by Robert 5 years 245 days ago.)
Technical Support Psychology - Dealing with Stress
Good people skills are essential. Each job has its own level of stress, some more so than others. Providing technical support in the IT industry in particular can be extremely difficult because, as well as dealing with sometimes incredibly complex equipment, the engineer onsite must also try to pacify an irate CEO or business executive. Don't get overwhelmed by the situation In most companies... (posted by Robert 5 years 250 days ago.)
Good people skills are essential. Each job has its own level of stress, some more so than others. Providing technical support in the IT industry in particular can be extremely difficult because, as well as dealing with sometimes incredibly complex equipment, the engineer onsite must also try to pacify an irate CEO or business executive. Don't get overwhelmed by the situation In most companies... (posted by Robert 5 years 250 days ago.)
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